Custom brokers

New employees keep W2C at the top of its game

W2C is a recognized leader in the customs clearance field. The firm’s in-depth knowledge of the Canada-United States-Mexico Agreement (CUSMA), international trade, Incoterms 2020, export and import declarations, to name but a few areas of specialization, have made it a trusted partner for clients in diverse sectors.

Moreover, in response to major changes affecting the import business, W2C has developed an expertise in CARM – the CBSA Assessment and Revenue Management project. So no matter how daunting your customs clearance situation may appear, W2C is there to guide you every step of the way.

In keeping with our ongoing commitment to service excellence, the company is pleased to introduce four talented people who have recently joined the W2C team. Thanks to these individuals, our operations, customer service and accounting activities will be even smoother than before!

Nadia Surprenant

Operations and Customer Service Team Leader

Nadia’s impressive 35-year career has seen her develop an extensive knowledge of customs compliance. Adept at navigating the ins and outs of both Canadian and U.S. customs brokerage regulations, she has always been propelled by a desire to provide exceptional customer service. Supported by her team of dedicated people, Nadia will be there to effectively guide clients throughout the customs process.

Diane Dumais

Operations and Customer Service Agent

Diane has worked in administration for over three decades, specializing in customer call management and support. She spent 19 years as a customs agent at DHL, which helped hone her client service skills as well as knowledge of customs clearance. Highly organized with a focus on attention to detail and continuous quality improvement, Diane is an undeniable asset for W2C.

Maria Huaman de los Heros

Accounts Receivable Clerk

Maria has two certifications from the Canadian International Freight Forwarders Association (CIFFA). For the past 13 years, she has held positions as an import coordinator, payable clerk, and collection and reconciliation agent. Her strong people, computer and analytical skills make her the perfect fit for W2C.

Rachid Lakhal

Senior Advisor

Rachid has over 30 years’ experience in cross-border regulations and holds a professional license issued by the Canada Border Services Agency (CBSA). Moreover, he is recognized by the Quebec government as an accredited trainer in Administration and Commerce, notably in customs procedures. His extensive customs expertise and strong work ethic make him a valuable addition to the company.

The W2C Family would like to extend a warm welcome to our new employees and wish them every success in their new roles!

Please note that all information on this blog is subject to change. All blog articles are for information purposes only. We are always available to answer in detail any questions our clients may have regarding the information in this blog.

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About the author
Steve Langlois is a licensed customs broker, active in the customs brokerage industry since 1993. In 2005, Steve became the founder and president of W2C, a customs brokerage and compliance firm based in Montreal.