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Our Team

Beyond just its senior managers, W2C is a skilled team of specialists and professionals working together to offer you the premium-quality service you deserve. Every day, our diverse team contributes to W2C’s success. We are proud to say that you can always count on our dedicated employees to meet your needs.

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Steve Langlois

President

Steve Langlois has been active in the customs field for close to 25 years. In the year 2005, the founding president of W2C established his goal: simplifying the import and export transaction process for his clients. His idea has since gone a long way! Now, Steve’s small team of customs experts devoted to serving the client to the best of their ability offers counseling on customs procedures, as well as training and support, through its brokerage business.

Steve has acquired a reputation for his participatory leadership style. His approach promotes the growth and development of his employees, and plays a key role in attracting and retaining the primary stakeholders in the customs brokerage sector. The stability of W2C’s staff allows for friendly and direct contact with clients, which, among other factors, explains the company’s excellent relationship with them.

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Yves Lacelle

Strategic Advisor - Business Development and Training

With over 40 years of experience in the customs field, Yves has a very thorough understanding of everything related to this environment. His meetings with companies from all over the world have allowed him to acquire an extensive knowledge of international trade. He has given several seminars and customs training courses to companies and has found solutions for clients having problems with customs authorities.

Guiding a team to provide the best customer service bears no secrets for Yves. His ability to communicate and educate his business partners makes him a golden ally for those who aspire to comply with customs regulations.

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Aziz Zahiri

DIRECTOR CUSTOMS EXPERTISE

Aziz Zahiri is passionate about customs. He has next to 25 years of experience in this field, first as an instructor at a customs brokers’ school, then as Chief customs broker in Morocco.

Since 2012, he has been W2C’s Director customs expertise. His acute attention to detail leaves nothing to chance. Aziz has a rare talent for finding an answer to any technical or otherwise particular question. A great asset to our team, he attaches a lot of importance to providing excellent customer service.

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Ginette Ste-Croix

Supervisor - Operations and Customer Service

With 35 years’ experience in the Customs community, Ginette is a renowned expert in the field.  Her areas of expertise include documentation and regulatory requirements, customs compliance and international trade policies and procedures.

Her strong relational skills, which have allowed her to manage many teams during her professional career, prove that  Ginette is a natural leader.  Her well filled expertise and background makes her the ideal consultant for W2C customers and the perfect person to ensure optimal Customer Service.

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Marc Ticehurst

Customs and Trade Policy Advisor

With over 25 years of experience in customs brokerage, transportation and logistics, Marc has acquired a solid expertise in improving logistics and customs performance for Canadian importers and exporters. Customer relationship management, consulting and business development are subjects that fascinate him.

His in-depth knowledge of customs rules and programs and international agreements make Marc a valuable advisor to all W2C clients.

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John Weight

CUSTOMS MANAGEMENT SPECIALIST

John is our senior consultant with more than 40 years of experience in the industry. A licensed and certified customs broker and a certified customs specialist, he has an extensive knowledge of all aspects of import and export regulations.

John is our go-to guy when trying to navigate the complex world of trade compliance. When it comes to customs compliance audits, saving money on import duties or any other Customs issues, John is the one you want on your side.

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Carl Boivin

BUSINESS DEVELOPMENT

A great communicator who loves discussion, Carl-Olivier developed an interest for international trade. After adding customs training to his professional profile, he successively held multiple positions in the company, acquiring in-depth knowledge of applicable customs procedures and regulations. With about ten years of experience in the world of customs, he skillfully passes his knowledge of customs processes and his expertise in the field to business people who wish to gain a better understanding of the challenges involved in international trade.

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Stéphane Braen

Business Development

Stéphane discovered a passion for customs clearance at a very early age. During his 25-year customs brokerage career, he has developed several invaluable work methods. When it comes to import/export customs procedures, Stéphane has definitely seen it all! What’s more, his keen sense of organization, perseverance and interpersonal skills allow him to provide exceptional customer service.

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Nadia Surprenant

Operations and customer service team leader

Nadia has been working in the customs industry for over 35 years. During this period, meetings with companies, colleagues, and other stakeholders have enabled her to develop an extensive knowledge of customs compliance. Whether through Canadian customs brokerage, seminar presentations, consulting services or U.S. customs brokerage, she has always been driven by her desire to provide unparalleled customer service.

Being creative, increasing her expertise, and sharing knowledge with clients and colleagues are part of her daily goals. With her team of dedicated people, and well versed in regulatory procedures and requirements, Nadia will be there to effectively advise and guide you through the entire customs process.

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Rachid Lakhal

Senior advisor

Rachid has over 30 years’ experience in cross-border regulations and customs procedures. He holds a professional license issued by the Canada Border Services Agency (CBSA) and is recognized by the Quebec government as an accredited trainer in Administration and Commerce, notably in customs clearance.

From HS classification of goods, customer database validation and customs compliance support to assistance in obtaining permits and navigating special import measures, such as anti-dumping and countervailing duties, Rachid is eager to help clients stay on track. His impressive customs expertise and resourcefulness make him a welcome addition to the W2C Team.