Privacy Policy

Confidentiality is a fundamental part of our relationship with clients. We maintain the highest ethical standards when handling all information, especially personal information.

This Privacy Policy describes how W2C is committed to protecting the privacy and personal information of its users in compliance with the requirements of the Act respecting the protection of personal information in the private sector (CQRL, c. P-39.1) and any other applicable laws and regulations in this area. As a customs broker, we collect, use and disclose information for the purposes of providing our services, which include but are not limited to:

This Privacy Policy aims to inform you of our practices for collecting, using, disclosing and retaining your personal information. By giving your prior consent to the collection of your personal information (through our website, by e-mail or by telephone), you agree to the handling of such data in accordance with the provisions of this policy. Moreover, you authorize W2C and its third parties and service providers to process your personal information for the purposes outlined below.

What information do we collect?

We collect your personal information when you request a quote, use our brokerage or logistical support services, register for training, or fill out an electronic form on our website.

The information we collect may include, but is not limited to:

  • identity information, such as your first and last name, date of birth, driver's license, passport;

  • contact information, such as your e-mail address, mailing address, telephone number;

  • billing information, such as a billing address, bank account information or payment details;

  • shipping information, such as contents, value, vehicle information (VIN, license plate), delivery details;

  • website navigation information, such as your IP address, information about your computer or mobile device, your interaction with our site, such as the pages you access and the actions you take.

How do we use your information?

We use the information we collect to provide and improve our services to you. We also use it to meet our customs brokerage transport and logistics consultancy obligations.

In no circumstances will W2C use your personal information for purposes not previously specified or disclose it without your consent, except as permitted by law or required in accordance with applicable legislation.

We may use your personal information with your consent for the following purposes:

  • to provide our customs brokerage and logistical support services and to manage our business operations, including fulfilling our contractual obligations to you;

  • to respond to any inquiries from individuals using our online forms;

  • to make it easier for you to navigate our website and to ensure that its content is relevant and helpful to you;

  • to communicate with you, personalize your experience and send you newsletters and special offers.

How long do we keep your information?

At present, your personal information is hosted in Canada.

We will retain personal information only as long as necessary for the purposes set out in this Privacy Policy and to fulfill our legal and regulatory obligations. If you would like details on how long we keep your personal information, please contact us as indicated in the "How to contact us" section.

Who do we share your information with?

We have taken the appropriate steps to ensure that only staff members who are bound by a duty of confidentiality and who require access to your personal information as a result of their assigned duties or the reasonable requirements of their role are given access to it.

We may also disclose your personal information to our service providers and partners, including:

  • Third-party service providers and/or partners who support us with applications and operational software, hosting, maintenance, websites, transport and logistics and other services. These third parties may access or process your personal information as part of the services they provide to us. We limit the information we share with these service providers to that which is reasonably necessary for them to carry out their duties. Our contracts with these service providers require them to maintain the confidentiality of this information;

  • Canada Border Services Agency (CBSA) and Participating Government Agencies (PGA) and departments for the purposes of complying with applicable import regulations for personal effects, live animals and vehicles;

  • U.S. Customs and Border Protection (USCBP) and other Partner Government Agencies (PGA) for the purposes of complying with applicable border crossing and vehicle import regulations;

  • Any person or entity as permitted or required by law.

How do we use cookies on our website?

When you browse our site, information is gathered through the use of cookies, such as your browsing preferences (language, province, etc.), clickstream and browsing history, IP address, device, operating system or browser information.

For more information and cookie management options, please consult our Cookie Policy.

How do we protect your personal information?

We comply with generally accepted industry standards to protect the information submitted to us, both when it is transmitted and when it is received. We maintain appropriate physical, technical or administrative safeguards to prevent accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorized access, misuse or other unlawful forms of processing of personal information in our possession.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Accordingly, we cannot guarantee or warrant the security of any information you transmit or provide to us. You do so at your own risk. Furthermore, we cannot guarantee that such information will not be accessed, obtained, disclosed, altered or destroyed as a result of a breach of our physical, technical or administrative safeguards. If you have reason to believe that your personal information has been compromised, please contact us as indicated in the "How to contact us" section.

What rights do data subjects have?

You have a number of rights with respect to your personal information.

In conformity with applicable data protection laws, a person has the following rights:

  • access/portability: the right to know whether we are processing your information and, if so, to request access to that same personal information;

  • accuracy: reasonable steps are taken to ensure that personal information in our possession is accurate, complete and up to date;

  • rectification: the right to request correction of any incomplete or inaccurate personal information we may have in our possession;

  • consent: the right to withdraw your consent to the communication or use of personal information gathered;

  • erasure: the right to ask us to erase, destroy, anonymize, deindex or remove personal information in certain circumstances.

How do we change and update the Privacy Policy?

We may update this Privacy Policy from time to time to reflect changes in our data collection and use practices. We will inform you of important changes by posting an announcement on our site or by sending you an e-mail. We recommend that you periodically review this Privacy Policy to stay apprised of our current practices.

How to contact us

If you have any questions or concerns about our Privacy Policy or our data collection and use practices, please contact us at the following e-mail address: