Canadian customs brokerage services for the import of personal effects, live animals and all types of vehicles;
U.S. customs brokerage services for border-crossing manifests and the import of all types of vehicles;
customs training covering topics such as, but not limited to, customs compliance basics, import and export rules, and various industry regulations.
We collect your personal information when you request a quote, use our brokerage services, register for training, or fill out an electronic form on our website.
The information we collect may include, but is not limited to:
identity information, such as your first and last name, date of birth, driver's license, passport;
contact information, such as your e-mail address, mailing address, telephone number;
billing information, such as a billing address, bank account information or payment details;
shipping information, such as contents, value, vehicle information (VIN, license plate), delivery details;
website navigation information, such as your IP address, information about your computer or mobile device, your interaction with our site, such as the pages you access and the actions you take.
We use the information we collect to provide and improve our services to you. We also use it to meet our customs brokerage obligations.
In no circumstances will W2C use your personal information for purposes not previously specified or disclose it without your consent, except as permitted by law or required in accordance with applicable legislation.
We may use your personal information with your consent for the following purposes:
to provide our customs brokerage services and to manage our business operations, including fulfilling our contractual obligations to you;
to respond to any inquiries from individuals using our online forms;
to make it easier for you to navigate our website and to ensure that its content is relevant and helpful to you;
to communicate with you, personalize your experience and send you newsletters and special offers.
At present, your personal information is hosted in Canada.
We have taken the appropriate steps to ensure that only staff members who are bound by a duty of confidentiality and who require access to your personal information as a result of their assigned duties or the reasonable requirements of their role are given access to it.
We may also disclose your personal information to our service providers and partners, including:
Third-party service providers and/or partners who support us with applications and operational software, hosting, maintenance, websites and other services. These third parties may access or process your personal information as part of the services they provide to us. We limit the information we share with these service providers to that which is reasonably necessary for them to carry out their duties. Our contracts with these service providers require them to maintain the confidentiality of this information;
Canada Border Services Agency (CBSA) and Participating Government Agencies (PGA) and departments for the purposes of complying with applicable import regulations for personal effects, live animals and vehicles;
U.S. Customs and Border Protection (USCBP) and other Partner Government Agencies (PGA) for the purposes of complying with applicable border crossing and vehicle import regulations;
Any person or entity as permitted or required by law.
We comply with generally accepted industry standards to protect the information submitted to us, both when it is transmitted and when it is received. We maintain appropriate physical, technical or administrative safeguards to prevent accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorized access, misuse or other unlawful forms of processing of personal information in our possession.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Accordingly, we cannot guarantee or warrant the security of any information you transmit or provide to us. You do so at your own risk. Furthermore, we cannot guarantee that such information will not be accessed, obtained, disclosed, altered or destroyed as a result of a breach of our physical, technical or administrative safeguards. If you have reason to believe that your personal information has been compromised, please contact us as indicated in the "How to contact us" section.
You have a number of rights with respect to your personal information.
In conformity with applicable data protection laws, a person has the following rights:
access/portability: the right to know whether we are processing your information and, if so, to request access to that same personal information;
accuracy: reasonable steps are taken to ensure that personal information in our possession is accurate, complete and up to date;
rectification: the right to request correction of any incomplete or inaccurate personal information we may have in our possession;
consent: the right to withdraw your consent to the communication or use of personal information gathered;
erasure: the right to ask us to erase, destroy, anonymize, deindex or remove personal information in certain circumstances.