Notice to carriers
Below is the customs information you will need to transport clients’ goods:
W2C’s business hours
Our business hours are 8 a.m. to 10 p.m., Monday to Friday.
You can contact our customer service and operations department during business hours at 514-368-2637, extension 1.
You can fax us customs clearing documents at 514-636-4753 or e-mail them to firstname.lastname@example.org.
Request processing time
All customs operations are carried out as quickly as possible at W2C. However, please note that:
Customs must receive the release request at least two hours before the planned pick-up time. We usually forward this request within one hour of its receipt.
Despite our best intentions, there are sometimes exceptions. For example, if the invoice received has an inordinate amount of lines and pages, it will take us more time to process the information internally.
In case of any exceptional situations, we ask that you provide us with your PARS details as soon as possible after the pick-up. It is your responsibility to supply all necessary information during our business hours.
Priority will be given only to exceptions that have been previously discussed with our clients.
In all cases, you must provide the following information:
- PARS barcode
- Number of pieces contained in the cargo shipment
- Weight of goods transported
- Name of customs office and its port number
- Date and approximate time of arrival
- Contact person in case of a problem
NOTE: Please be realistic.
A cargo shipment from Los Angeles will not arrive at Lacolle in two hours.
Also, if you expect to pass through customs at night, remember to send us your request during the day.
You can contact us during our business hours to make sure the PARS has been processed. You can also check your PARS number by going to TRACKING SHIPMENTS.
Thank you for your understanding and your continued trust in us!